Why are there extra data charges when I didn't exceed my data allowance?

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  • Question
  • Updated 1 year ago
  • Answered
  • (Edited)
My data allowance is 2 GB.

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Catherine Probert

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Posted 1 year ago

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Kelvin

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Official Response
Did you travel near the border, it looks like you are being charged for accidental data roaming. By default this setting is off on all phones. If enabled you can use data services from a US partner if you are close to the border. Or did you go to the United States? The rate is $5 for 20MB .