Why are some of my text messages delayed until I turn on data?

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My text messages from my online scheduling system are always delayed until I activate my data plan. As I rarely use data, sometimes the texts don't come through until several days later. My other texts seems to come through no problem, whether or not I've enabled data or wi-fi. But the ones from this one particular place, the most important ones as they relate to my business ONLY come through when data is on. The short answer would be to leave data on, but I don't have much data on my plan and don't want to accidentally go over my limit. I'm using an Android phone, Nexus LG 4. Please help!
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Cynthia DeRoche

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Posted 3 years ago

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Mathieu, Mobile Master

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Hi Cynthia,

There are two types of text messages: SMS and MMS. SMS is your usual message that contains nothing but text, sent from one phone to another phone. MMS messages are the ones containing pictures, the ones sent from a computer (and in your case a scheduling system) or other phone. MMS requires a data connection, even tho it does not count towards your data limit. SMS messages do not. This is why some of your text messages are coming in and others are not. To get your scheduling system messages, you will need to leave your data turned on.

In android, you can go in your settings and set yourself a data limit so that you don't go over your data limit. It will turn the data off once you pass your set data limit. 
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Cynthia DeRoche

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Thank you Mathieu. While turning on data and setting a limit will address one problem, it also kills my battery a lot quicker. I used to have an app that made it easy to turn data on/off with one click on my homescreen, but recent updates have disabled these types of apps and now it is a 4 step process. It's just more convenient when texts come through without any action required on my part. Does anyone else have a suggestion that will help which doesn't require leaving data on all day?
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Ivan, Mobile Master

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Is there no data toggle available when you swipe down to open the notification bar? I haven't had a Nexus 4 in a long time so I can't check. These toggles are often customizable in the settings menu.
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Cynthia DeRoche

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Ah, yes there is. Now it's only a 3 step process. Regardless, I've checked with my online booking folks, and they assure me that their texts are SMS. So this should not be an issue, right?
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Ivan, Mobile Master

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Yeah, this should not be an issue with SMS. My wife has a data block on her account and sends/receives SMS just fine.
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Veronica

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Hey Cynthia, 

If the issue with the SMS persists, our technical support team may be able to help. Give them a call at 1-866-995-6636 (option 6) and they will look into it.

Many thanks!
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Cynthia DeRoche

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It seems that the SMS texts are sent by email, and then Koodo interprets them as MMS, even though they are only text with no images. Beyond my understanding. It just translates to an annoyance with both sides pointing at the other, but I'm feeling that Koodo is the one that needs to make a change here.
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Mathieu, Mobile Master

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If the messages get sent by email, its a data message (MMS). Just because it does not contain pictures, does not mean it's not an MMS.

MMS are:
Pictute messages, messages sent to/from email addresses, group messaging.

As your using and automated system that sends via email, then you must have your data turned on to receive the MMS. As I've said, the easiest solution for you is to turn on your data and set a data limit, Koodo has nothing to do with this situations.
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rikkster, Mobile Master

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Hi Cynthia, you mentioned earlier about having an app that would make it easier to turn data on or off. Here is one that I've used for a number of years. It too can be installed on the homescreen.

https://play.google.com/store/apps/de...

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