Why are new plans strictly better than when an existing customer changes to a plan with the same price?

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  • Updated 2 years ago
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I have been a Koodo customer since I received my first phone. From the very beginning I have had the same Talk and Text plan (25$ per month for unlimited texting and 100 minutes of talk). Unsurprisingly, with the release of Pokemon Go I have found myself wanting some data.

While looking at the plans available online I noticed that a 40$ plan under the "Plans" tab gives you:

500 Minutes
500 MB of Data
Unlimited Messaging

Then under "Change your Plan" a 40$ plan only gives you:

300 Minutes
300 MB of Data
Unlimited Messaging

The same seems to be true for most plans, the one under "Plans" always gives you a better deal than the one for the same amount of money under "Change your Plan".

I would like to know why this is because it would seem to encourage people to leave and come back or just leave period, rather than upgrade their plan.

Thanks.
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Luke Vincent

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Posted 2 years ago

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Chad Burr, Mobile Master

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You're probably still on the old tab platform. If you pay off your existing tab, the new plans will be available to you. This can also happen if you have a positive tab balance.

If you do have a positive balance then I recommend a phone upgrade or contacting koodo through a private Facebook message to get you on the right tab structure.
(Edited)
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Luke Vincent

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Thank you I will look into it
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JohnC

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I wish there was a better deal for data. I'm paying 45$ for unlimited talk and text and 1gb. To go up to 2gb is another 20$
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Chad Burr, Mobile Master

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Have you check the overage rate on your existing plan? Some of those older rates are better then upgrading to the next plan.
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Ross L.B. Laugher

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The overage rate is the same (from when I got the unl talk and 1GB): $5 for 250MB

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