Why are locals being charged long distance when calling me?

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  • Updated 1 year ago
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  • (Edited)
I changed my address from Kamloops to Nanaimo and registered it in my account(Canada wide free long distance for me with an LGG4) but Nanaimo people still have to dial 1 before my number and are being charged long-distance.  Why?  I am starting a business here and that would not be good for customers.
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Linda

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Posted 1 year ago

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Jonathan I, Mobile Master

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I know some area codes/local calling zones can be quite confusing. I'm not familiar with the area, but it's your actual phone number that has to change for them not to incur LD, not your address.
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BobTheElectrician

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Get a local Nanaimo or 800 number from a VoIP or call forwarding service and have those calls forwarded to your Koodo number. Surprisingly inexpensive, and you will be able to make calls on wifi from your Koodo handset.

Check out VoIP.ms, CallCentric or Phone.com
(Edited)
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Bernard, Official Rep

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@ Linda Kamloops to Nanaimo is 6 hours away. If you didn't change your phone number just your address than people are still calling your Kamloops exchange number. You are lucky because with us you'll never pay long distance charges in Canada. Some of other carriers haven't followed suit and still seem to have local and long distance areas. If your customers were with Koodo this wouldn't happen. 
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David, Mobile Master

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You can change your number to a local Nanaimo number through self serve.
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Allan, Mobile Master

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Login to self serve,
Click the highlighted link,
Then choose Nanaimo as your city and choose a phone number.
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titaniumtux

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Since you're on an LG G4, you might still have a fair bit of a tab to pay down (don't know when you acquired the phone). I understand you have a Kamloops cell # with Koodo, and your contacts in Nanaimo who aren't with Koodo might incur long distance charges. Agreed with BobTheElectrician about getting a Nanaimo number or toll-free number through voip and then forwarding it to your Kamloops number.

Another option you may benefit from (when your Koodo tab runs low) is to activate a new line with Koodo on the same account with a Nanaimo number (either with a new phone or by using your existing LG G4). Then port your Kamloops number to Fongo (one-time fee of $25). Using Fongo to call Kamloops wouldn't be any good but the other way around would work perfectly. You can call people in Kamloops with the new Nanaimo number by benefiting from Koodo's nation-wide calling plans. Then with Fongo, forward the calls from the Kamloops number to the new Nanaimo number. Free call forwarding for life! That way you can receive calls on either number, and it'll ring on your cell.

For texting, Fongo includes unlimited incoming texts (outgoing texts are extra). For incoming texts, go into the app periodically to see if anyone has texted you. Then text them back using your new Nanaimo number.