Why are free gifts only offered with new activations? How about rewarding loyalty...

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  • Updated 4 years ago
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Customer loyalty rewards would make more sense, and build a base. Make offers available to phone upgrade customers.
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ben matthie

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Posted 4 years ago

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Jonathan I, Mobile Master

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I can get behind this, but generally speaking most customers who sign up and get a new phone always get some type of gift card. It's just a bonus for attracting new customers. The disadvantage they have is they're stuck with the current plans when existing customers might have a special deal that new ones can't get.

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