Why am I till being charged for my tab?

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My self serve page tells me that my tab balance is $0 yet I am still being charged the $15 a month.  I have had this phone for a few years so I assume that it has been paid off for a while.  How do i get this rectified without having to sit on the phone forever?
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Posted 1 year ago

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David, Mobile Master

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You can contact Koodo on Facebook or Twitter.  How-To: you can send a tweet to @koodo - and one of Koodo’s agents will help take the conversation private, or send them a private message from facebook.com/koodo. Koodo Phone Numbers: *611 from your cellphone, 1-866-995-6636, or +1 647-788-4337, if you need to go the route.
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Bernard, Official Rep

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Elliot, sending a private message on Facebook is the most convenient. You do not have to wait on the phone and we can look at your account. 

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