Why am I still on hold with Kodoo! 50 minutes and counting

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  • Updated 2 years ago
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  • (Edited)
We have called a few times this past week and always wait. I finally said let's just leave the call going as long as we can and we are going on 50 mins. I just switched from be as people say how great kodoo is....well why can't we get through. This isn't given me a good first impression.
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Lisa Dew

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  • frustrated and annoyed

Posted 2 years ago

  • 1
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Sophia, Mobile Master

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What is your question Lisa, can we help?
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Lisa Dew

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My spouse wants to transfer his number from Telus to the new line. We just finally got through so hopefully it's resolved. Is this a usual occurrence?
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Mayumi, Mobile Master

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I'm curious... The store person said he couldn't add your spouse on your account?
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Lisa Dew

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I went alone and activated two new phones but my husband wanted to keep his phone number from telus and I didn't have his current phone the gentleman in store said he could transfer the number without the actual phone there and advised me to call.
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Mayumi, Mobile Master

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I see. I finally got it :) 
If you have any other question, come back here any time. 
It could be faster to get answer and/or help next time ;)
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Lisa Dew

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Thank you! I will for sure.
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BobTheElectrician

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This is the place to come and line up your ducks.

Sometimes your problems can be solved here.

Otherwise, helpful folks with the benefit of experience can tell you not to waste your time, but call in or head to a boutique or retail partner depending on your issues.

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