why am i not able to remove my voicemail add on?

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  • Updated 1 year ago
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msss

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Posted 1 year ago

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Robert, Mobile Master

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Is it the visual VM add-on?
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Bernard, Official Rep

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Voicemail is included free and standard with all of our plans, thus cannot be removed. Yo could simply create a message that tells people no one is retrieving the messages therefore no point leaving any.   
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stillgolfing

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If voice mail is free and standard with all your plans, why don't I have it?
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Bernard, Official Rep

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Fair enough. :-) You have 2 lines with us. One from 2011 at $15 a month. No voicemail included. The other from 2012 at $20 a month has both call display and voicemail. So, maybe the statement could have referenced the year of 2012. 
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stillgolfing

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Thanks Bernard. That's what I suspected. My wife forgot that she purchased her original Koodo phone a year after me. Since we recently had to replace those old phones she thought it was something that happened then.
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Ivan, Mobile Master

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Your plan features won't change when you change your phone, unless you switch to a different plan at that time.