WHY AM I CHARGED FOR CALLS WHEN I HAVE A ROAMING ADDON

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  • Updated 2 years ago
  • Answered
EXTRA CHARGES WHEN ADDON PURCHASED
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Patricia Lee

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Posted 2 years ago

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Dennis, Mobile Master

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ARE YOU SEEING THIS ON YOUR DETAILED PDF EBILL?

WHAT DOES IT SAY THE SPECIFIC CHARGES ARE FOR?  DOES IT MATCH THE PERIOD YOU HAD YOUR ROAMING ADDON?
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Patricia Lee

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IT IS FOR AIRTIME ON THE 27TH - THE DAY OF MY ADDON. CALLS TO MY OWN NUMBER. I HAVE DONE THIS ADD ON FOR 3 MONTHS NOW AND HAVE NOT HAD THIS PROBLEM. 
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Dennis, Mobile Master

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WAS THERE A GAP BETWEEN WHEN YOU ADDED THE ADDON AND WHEN THE CALLS WERE RECEIVED?
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Mitchell Palmater

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IN THE FUTURE I WOULD SUGGEST ADDING THE ADDON BEFORE YOU LEAVE THE COUNTRY TO ENSURE YOU DONT GET CHARGED FOR CALLS. IT WOULD APPEAR AS THOUGH YOU CHECKED YOUR VOICEMAIL BEFORE YOU ADDED THE ADDON AND WERE CHARGED.
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Mitchell Palmater

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DID YOU ADD IT WHEN YOU WERE ALREADY TRAVELLING?
OR BEFORE YOUR TRIP?
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Patricia Lee

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WHILE TRAVELING
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Patricia Lee

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 It was my third addon
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Bernard, Official Rep

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Patricia, the feature was added on the 28th, and you received an SMS about that, however the calls that were made incurring those charges too place the day before that. I hope this explains things a little better.

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