why am i charged a $45 monthly charge for a phone i returned the next day?

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  • Updated 10 months ago
billing
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denise southon

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Posted 10 months ago

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Goran, Mobile Master

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Did you keep your service? The bill may have been generated and sent before you did if that's the casew. More details would be appreciated.
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denise southon

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My billing is Aug.12 - Sept.11. I bought a Samsung a5 phone which was an upgrade. I had no tab before this. The plan was $40 plus $15 tab. I bought the phone on Aug. 15. I returned it on Aug.16. I bought a prepaid phone instead and kept a $30 monthly plan. My bill came yesterday and it had the credit for my old number, the new monthly charge of $30 and another $30 monthly charge plus $15 tab charge. I don't know why i am charge 2 monthly charges plus a tab charge when i bought the phone outright.
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Goran, Mobile Master

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You'll need to see a rep since it's a billing dispute. You can send a private message to Koodo via Facebook Messenger or DM via Twitter and it should be sorted out.