Why am I being charged for data, before I reach the 100 mb. I only used 49mb 100 but I'm being charged $5. Twice that happened.

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  • Updated 2 years ago
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Question on data
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Ciara Noonan

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Posted 2 years ago

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Mayumi, Mobile Master

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Does your self serve showing you 49MB usage or your phone?
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Ciara Noonan

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Yes. I used 25 once $5 charge and 49 another time $5 charge. So total 74 in a billing period and charge $10 when it's suppose to be $5 per 100. :-\
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Mayumi, Mobile Master

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What plan do you have?
If you are talking about additional data charge, it's not $5 for 100 MB.
It means that as soon as you went  over 1MB  they will charge you for overage.

" I used 25 once $5 charge and 49 another time $5 charge"
- So, those happened in different billing cycle?
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Ciara Noonan

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Same billing cycle. But I just realised that there was more data used in between. So it works out. Thanks for your help.
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Mayumi, Mobile Master

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No problem :) 
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Maylin Denis

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Hi i am being charged 9 extra when i started this aug 1st and havnt used it at all pls
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Chad Burr, Mobile Master

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Mayline, check page 3 of your bill. It should say what exactly you're being charged for