Why all of a sudden I have no service

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  • Updated 11 months ago
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I have always have service especially from home now I do not
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Jean-Melissa Gagnon

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Posted 2 years ago

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Sophia, Mobile Master

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Can you provide some more details? What does your phone display say about your service, do you have any messages in self service?
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Jean-Melissa Gagnon

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It's an interesting phone it says no service at the top I can't text or receive any frome home
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Sophia, Mobile Master

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Haha! "interesting phone", gotta love auto correct. A silly question perhaps but is your bill paid? When did your problem start?
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Jean-Melissa Gagnon

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Yes my bill is paid and I wasn't using it for a day and toys it's not working
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Jean-Melissa Gagnon

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Today it's not working
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Ivan, Mobile Master

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Have you restarted you phone yet? Remove SIM card with the phone off, reinsert it and power up the phone.
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Ivan, Mobile Master

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If none of what Sophia said above applies, go to settings-general-reset and reset your network settings. You'll lose all Wi-Fi passwords.
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Jean-Melissa Gagnon

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I don't want to loose my WiFi passwords
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Jean-Melissa Gagnon

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Thanks lost my WiFi password and still no service
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Robert, Mobile Master

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Hello Jean Melissa. It's a way of solving issues sometime. We try and help you the best we can.
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Terese Bressette

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Same problem. Bill was paid a week ago and still says no service
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Hugo Gagné

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hi guys,

I have the same problem. I did reset my network settings and it is still not working for me.
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Sophia, Mobile Master

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What area are you guys located? I haven't heard anything but might be a local outage or something?
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Hugo Gagné

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beloeil, qc
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Robert, Mobile Master

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Hello Hugo,

Have you the suggested troubleshooting options above? None worked?
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Terese Bressette

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How about a phone number so we can actually get assistance?
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heather Ding

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please help me i have same problem and i just want to talk to a representative 
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Terese Bressette

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Same. How is it there is no way to actually call Koodo. And the "robot" was less than helpful. And I was chastised for saying U SUCK to the robot.
(Edited)
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Ranjan, Official Rep

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Hi Teresa - your payment was indeed received on August 3rd. Your service is active from our end, so it's most likely that you're having a phone issue. If you can share more details about exactly what problem you're experiencing, the good folks on this forum would be more than happy to assist and troubleshoot with you. For starters, please try shutting down your phone, removing your SIM card, give it a few seconds, re-insert the card, and power back up. Sometimes a simple reboot can help. If that doesn't work - share details of what the problem is, and we can take it from there.

As for our Virtual Assistant - it's built to help answer most common questions related to billing and accounts.. but he won't stand for a potty mouth ;) (Kidding. It does have a sense of humour).  Anything more complex would be better suited for this community. 
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Terese Bressette

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Thank you for replying - your message was in my spam folder so i just now read this.  We've tried every single thing that was listed in the forum. 

We did the network reset, the shut down, removal of sim card, turn back on, shut back down, sim card back in - we've tried updates, every possible thing, and the phone is going on it's second month of no service.

My daughter (it's her phone in my name) accidentally left it at LaSenza and it's not worked since then - do you think it's possible they did something in an effort to get around the pass code lock?   

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