Who pay for returnn postage?

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  • Updated 6 months ago
I signed with Koodo and got my phone from the webstore but I later changed my mind and cancelled my account, now I got the bubbled envelope to ship the phone back, but I'm wondering if the postage is paid and if not it better to bring it to the said address in the sticker?
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Mikaela Sinamban

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Posted 6 months ago

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Dinh, Mobile Master

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I think the postage is paid by Koodo. Is that a Canada post or UPS envelop?. For Canada Post, you could visit a postoffice and drop it off. For UPS you would have to visit UPS locations.
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Mathieu, Mobile Master

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I believe Koodo usually pays for it. The envolope should have come with some instructions on how to send it out to them. What did that say?