Who Do I Contact About Discrepancy on My Bill?

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  • Question
  • Updated 1 year ago
  • Answered
My first bill arrived with two discrepancies.

One, my Tab payment shows as being credited to the monthly bill so the Tab balance didn't reduce.
Two I was charged for retrieving a voice mail.

Is there an email address for me to write to?

Norm
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Norm Hamilton

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Posted 1 year ago

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Sophia, Mobile Master

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If you are certain a mistake was made, you can contact them privately on Facebook. That's probably the fastest way to reach them right now.
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Norm Hamilton

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Thanks, Sophia. I'll do that.
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Chad Burr, Mobile Master

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When you say you were charged for the retrieval, do you mean it used minutes or there was a financial charge?

Calling into your voice mail does use minutes.
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Bernard, Official Rep

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Norm, as Chad mentioned it retrieving voicemail does use your minutes. Also, looking at your bill I do see 2 adjustments that were both applied to your current tab. 
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Norm Hamilton

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I figured out the tab, thanks.
Yes, retrieving messages uses minutes but I only used about 35 of 500 minutes so I'm curious why there's a charge of 50 cents on one of the message retrievals. There's not on any others. If its something I did I'd like to know. ☺
(Edited)
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Norm Hamilton

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Chad, there was a financial charge. I understand it used minutes, but am unclear why I was charged for one of the message retrievals.
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Chad Burr, Mobile Master

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Do.youbhave Canada Wide calling as part of your plan? Did you retrieve from outside your calling area?

We're you roaming or outside of your local calling area?
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Norm Hamilton

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I have Canada wide calling and have not been away from home.
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Bernard, Official Rep

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Looks like we helped you out on Facebook Norm. 
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Chan

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FB message is helpful
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Norm Hamilton

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You did, thanks all. Have a wonderful 2017