Where's my refund?

  • 2
  • Question
  • Updated 2 years ago
  • Answered
I've cancelled my account because I've left the country for good, and I've been told that I was gonna have a refund for the days I didn't use the phone (15 days), but I haven't received anything yet.
Photo of Ambra De Santi

Ambra De Santi

  • 80 Points 75 badge 2x thumb
  • sad

Posted 5 years ago

  • 2
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Usually if you cancel there's no refund for days not used. The cancelation actually occurs on your next bill date. Not sure why you'd expect a refund.
Photo of Rajendar Reddy

Rajendar Reddy

  • 74 Points
Hi, I also cancelled my account with same reason (Moving out from Country) on Apr 30 2016.
Now Koodo balance is showing as CAD -17.40. How to get this refund amount?

Apr 15 - May 14, 2016                         $0.00

Monthly charges 506-233-0819           $0.00

Billed total                                             $0.00

Balance forward from your past bill    -$17.40

Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,656 Points 100k badge 2x thumb
You need to call koodo. They'll mail out a cheque for the remaining balance.
Photo of Rajendar Reddy

Rajendar Reddy

  • 74 Points
Thank You Timo... :)