Where's my $20 credit for starting my account?

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  • Updated 4 years ago
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I was supposed to get a $20 credit to my account to put towards my first month, why didn't I receive this?
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Robert Watson

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Posted 4 years ago

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Dennis, Mobile Master

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Are you a new prepaid activation?
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David, Mobile Master

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Let me help you with this:

Re: $20 credit for starting my account.
When I activated my account, I understood I would receive a $20 credit to my account. It appears this has been missed somehow. How might I enquire about getting this resolved? Thanks!

Answer: You will need to call Koodo at *611 or at the number below to resolve billing issues.

You catch more flies with honey than vinegar.

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
Hours of Operation
Monday − Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm

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