Where is the "Add a New Subscriber" option on self-serve?I can't find it.

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  • Updated 5 years ago
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I just want to add a second line and I could not find it anywhere. I was able to see that in the past although.
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Xavier

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Posted 5 years ago

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Myke

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There isn't one. It needs to be done at a store.
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Myke

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What do you mean "change"? Any new line activations need to be done at a store. It's been like that from day one, as far as I've always been told.
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Myke

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Also, if you have an employee account, you cannot add a second subscriber.
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Xavier

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Like, before we were used to add new subscribers through self serve.
There was an option under Mobile Phone - Add A New Subscriber.
That's what I meant.

Thanks for the quick response. It can't be done anymore.
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Myke

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Do you have an employee account?
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Chris Petersens

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Why would you have to go to a store? You can buy a phone with a plan on their site. When yo check out it will ask if you are a new or existing customer. Doesn't that just add another line to the account?

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