Where did my data go?

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  • Updated 4 years ago
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When I purchased my phone plan they were having a promotion where the data and talk was doubled. I purchased the 1 GB phone plan, which gave me 2 GB. However, when I log in to my koodo self serve, it says I only have 1024 MB of data available for use. Why?
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Maegan Rodrigues

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Posted 4 years ago

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Jonathan I, Mobile Master

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How long ago did you get this promo? Are you sure you chose/switched to the 2GB plan? Is there a "double" anywhere in your plan's name? Maybe there's an overflow chart for the extra GB? It's hard to say here.
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Maegan Rodrigues

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I got the plan in December a few days before Christmas
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Khaleila

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Hey Meagan,

I would suggest that you give us a call by dialing *611 free from your phone or 1-866-995-6636 free from a landline and an agent will take a look into this for you. Thank you.

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