Where to pay unbilled chrages?

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  • Updated 4 years ago
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Hi, I accidentally went over my minutes and i have to pay the fees or my service will be cut. I called koodo but the guy was confusing and i just wanted to know if i have to the minimum payment with my phone bill ( $39/mo + $48 fee) to the same account or if they have to be paid to separate accounts?
Photo of Annaleshia Jamieson

Posted 4 years ago

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Robert, Mobile Master

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Considering that you only have 1 account with Koodo, they need to be paid on the same account. But I'm not sure I understand your question at 100%. Maybe try reformulating it?
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If you're on the SLP (spending limit program), you just need to ensure your unbilled charges don't reach $200 or else you'll be cut off. You can always make a payment to the account and this will give you a bigger buffer until you get cut off.

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