Where to find my PIN number and how to set up my SIM card

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  • Updated 2 weeks ago
I've been trying to get a hold of Koodo for almost 12 hours now, I finally ended up being able to on twitter only to be basically ignored after 2 messages and then told my PIN number was wrong. I asked where I could find my PIN number and they just said "ask the account owner" well... okay? That doesn't really help me when the account owner is beside me, sorry my 60 year old father doesn't have a twitter to contact you on. Then we were told to call Koodo, when we were already on hold for almost 2 hours.

I just want to know where I can find my PIN number (we have all the papers from when we bought the phone, no pin number on them.) and how I can set up this new SIM. The lack of customer service with koodo is terrible...
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Farrar-Cranton Samuel

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Posted 2 weeks ago

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Allan, Mobile Master

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I dont believe that it is recorded anywhere, it's just a 4 digit pin that you make up when you first activate the account. I've often seen them recommend using last 4 digits of a phone number, cc number, license number, your birth year if you cant think of a good pin when they ask.

There are other ways they can identify you though if you dont remember the pin so you should be able to use one of those alternate methods. Usually theyd let you know that. Maybe just tell them that you have forgotten it and then they can help you from there.