Where is your billing department

  • 1
  • Question
  • Updated 2 weeks ago
  • Answered
The last time I checked my balance then suddenly I was charged 200 dollars for what?
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fidel sindayen

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  • frustrated

Posted 2 weeks ago

  • 1
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David, Mobile Master

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Have you reviewed your PDF bill downloaded from Self Serve? Page 3 will detain where the charges are assigned.
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fidel sindayen

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No i haven’t, I tried calling them but nobody is answering
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Dennis, Mobile Master

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Then I suggest you login and review your pdf ebill first so you know what your dealing with. It may save you the trouble of waiting on hold for a call
(Edited)
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Mats

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Why would you not look at your bill before calling them? 
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Bernard, Official Rep

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@Fidel, you do have to create an online account to look at you bill. All you need is your account number to sign up. Once you have access it will be super clear why your bill this month is $200. Typically bills can be higher for going over what's included in your plan or forgetting to pay last month's bill etc.