Where is the "seasonal hold plan?"

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  • Question
  • Updated 2 years ago
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Trying to change the plan, not listed under the "change plan" list.  Did they do away with it?
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chanthew

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Posted 2 years ago

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David, Mobile Master

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No, but you now have to call in and speak to a Customer Service Rep to have it applied.
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chanthew

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Ok, thank you.  They must have just changed this because you were always able to do so in Self Serve.
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rikkster, Mobile Master

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One other detail; (this may or may not apply to you). If you've newly activated with Koodo, you cannot subscribe or change to the seasonal hold plan within the first 90 days of activation.
(Edited)
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Tim Thirddayhay

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Am I going to get charged $10 for now having to call in to apply a seasonal hold??
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rikkster, Mobile Master

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No. Since the seasonal hold plan is no longer accessible through self serve, customers have to call in to have this plan applied. The $10 fee is waived.
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Tim Thirddayhay

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Perfect, ThankYou!
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Robert, Mobile Master

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Hello there,

For this issue you would need to call Koodo directly.Dial *611 from your cellphone or