where is the international voice add-on, or does it still exist?

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  • Updated 3 years ago
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I need to use my phone in France - preferably for text messages but phone as a backup. The website says I need to add pay-per-use international long distance (which is there and I understand automatic now) and International Voice Roaming. The latter does not appear anywhere on the website, except in those instructions. I've turned on my mobile network, but am seeing "emergency calls only". What can I do to enable me to receive a text?
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Paula DeBeck

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Posted 3 years ago

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Mayumi, Mobile Master

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Did you log into self serve? ( Not App)
You should see them under the "Add ons"
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Yannick

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Hi Paula, if you are logged in your Self Serve account via a computer and still do not see the "International Voice Roaming" feature (under "Add-ons", as mentioned by Mayumi), it could be that you are not eligible for international roaming. To confirm that, send us an email via your Self Serve account and we'll have a look: http://koo.do/11eMLdy. Thank you! Passez un bon séjour en France :) 
(Edited)

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