Where is my refund???

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  • Problem
  • Updated 4 months ago
I received a bill in September saying that I had a credit balance of $10.17. I called to ask how to get a refund and was put into an automated system where I had to put in my Visa number. Yesterday I received a new bill saying that I had a ZERO balance but I have not received my refund. What
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D'vorah Elias

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Posted 4 months ago

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Goran, Mobile Master

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How long has it been? It can take several business days to show up on your card while Koodo can process it on their side immediately.