Where is my referral bonus . I called to customer care so many times they informed that it will come after 3 months .

  • 1
  • Question
  • Updated 1 month ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Where is my referral bonus
Photo of Naresh

Naresh

  • 120 Points 100 badge 2x thumb

Posted 1 month ago

  • 1
Photo of Mats

Mats

  • 17,500 Points 10k badge 2x thumb
How long has it been since your referral was verified? It usually takes 4-8 weeks for the credit to show up on your account.

You can check the status of it below.

https://referafriend.koodomobile.com/...
Photo of Naresh

Naresh

  • 120 Points 100 badge 2x thumb
Its been 4 months now.
In referral history nothing is showing for me.
in another email i referred my friend 
Friends don’t let friends miss out on $50.
I given my Koodo phone number also .
But still i haven't heard anything back from the team.

Please do the needful asap.

This is not fair and we can't spend more time  on this.

We are expecting the process should be automatic and smooth.

The balance for me around 75$

Hi, thanks for your speedy action and solve my problem! Appreciated very much! I should have come to this area instead of go to https://referafriend.koodomobile.com/ site. I have just login to my account and see that $25 referral credit amount appeared. However, I still have question as follow:

Question 1).

I should be entitled to 2 x $25 credit as there was a BONUS $25 credit during that promotion period. This is confirmed by the replied email I got from koodomobile@sparkrefer.com on Jan11th; here I copy the message again as follow:

 Subject: Congrats, XXX, you've earned a reward from Koodo

Congrats, XXX!

You've earned a bill credit because you completed your referral from XXX XXX

Now that you're a Koodo customer, you can earn more bill credits (up to a maximum of $300 per calendar year) by referring your friends and family to Koodo. Use this link and set up a new password to get started:

https://referafriend.koodomobile.com/

Here's your reward:   $25 bill credit

Please allow four weeks for the credit to appear in your account.

$25 bonus bill credit

Please allow four weeks for the credit to appear in your account.

 ****end of copied message***

Wonder why the $25 bonus bill credit is not shown at the same time? Will it be appeared on next bill?

 

Question 2).

As seen from your reply message, I don't quite understand your meaning:

“........ The team also flagged that there is a pending referral you applied for in May, and this will be reflected on your next bill"

 Does it mean the "pending referral" is the $25 BONUS bill credit I mentioned at Question 1) above? If so, I can wait until next bill to see if it will be shown on it.

 Thanks again for everything. Just to make sure there is still a missing $25 BONUS bill credit outstanding, if it will be reflected on next bill, no problem at all. I'll wait and see.
Photo of Naresh

Naresh

  • 120 Points 100 badge 2x thumb

Thanks for coming back! You have already provided your Koodo Phone Number to us. Click here to check the status of your reward.

If you think you entered your account information incorrectly, Click here to update your Koodo Phone Number.
Photo of Naresh

Naresh

  • 120 Points 100 badge 2x thumb
Check Your Email

We have sent an email to with the latest status of your referral. Click the link in the email to view the up-to-date status of your referral.

If you don't see the email, please check your junk, spam, promotions, or other folders. If you're still having trouble, use the Contact Us link below for help.
Photo of Mats

Mats

  • 17,500 Points 10k badge 2x thumb
When you log in to refer a friend site under referral history you should see who you have sent referrals to and whether they have been verified or they say waiting for account info. Very strange why you don't see anything.

If you see a bill credit for $25 referral that is all you will get for that certain referral. They don't pay half of it on one bill and then the other half later. If you think you should have received $50 the only way to get it resolved is by contacting them which can be very hard to do as you have found out.
Photo of Dinh

Dinh, Mobile Master

  • 37,562 Points 20k badge 2x thumb
@Naresh: The refer a friend was completed by a separated team, if you don't see it in 8 weeks, you could call them to make a complaint.
The status of the bonus could be checked in the Mats link above. Make sure you follow their steps, and it will appear.
Photo of Naresh

Naresh

  • 120 Points 100 badge 2x thumb
Koodo is a big company i agree but that doesn't matter for me .

at the end of the day Customer should be happy 
 
it doesn't matter whether its big  company or small company  
(Edited)
Photo of Ranjan

Ranjan, Official Rep

  • 29,328 Points 20k badge 2x thumb
I've reached out to the team that manages the referral program to look into this and find out why the credit has not yet been applied to your account. They'll advise if this was a miss, if it's still pending for some reason (and push it through), or if there are any other concerns/issues. Once I hear back, I will share the update with you here. 
Photo of Dinh

Dinh, Mobile Master

  • 37,562 Points 20k badge 2x thumb
@Naresh: eh, I was scanning quickly, Sorry. It seems you claimed the credit after the eligible period.
(Edited)
Photo of Naresh

Naresh

  • 120 Points 100 badge 2x thumb
@Ranjan .. Can you please update asap.

I am waiting for your reply .
Photo of Naresh

Naresh

  • 120 Points 100 badge 2x thumb
No problem @Dinh

I am just exhausted .
Photo of Ranjan

Ranjan, Official Rep

  • 29,328 Points 20k badge 2x thumb
Confirming that the credit request was completed on Saturday. You should see this reflected on your next bill.

This conversation is no longer open for comments or replies.