where is my phone, where is the sales record? where is the tracking number for the package being shipped?

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  • Updated 1 month ago
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liam kenny

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Posted 1 month ago

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Allan, Mobile Master

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You should have at least received an order confirmation and order number.
Tracking number comes one the order has shipped.
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liam kenny

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I have not received anything. I called customer support and spoke to a Mr Andreas Eduardo who told me I should be receiving it this week but now it's Friday. My old tab balance hasn't even been deducted from my acount. According to the website the transaction never happened.
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Dinh, Mobile Master

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When did you order it? Did you receive an order number HFO...... something?. If you had, you could post it here.
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Allan, Mobile Master

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Did the rep say they saw the order on your account or did you just get a default "Yea, just wait for your stuff cause normally it take a couple days" message.
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Kelsey, Employee

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Hey there - I see an upgrade under Liam Kenny placed on Mar 8. The order number is HFO19450514 - an email and shipping notification would have both been sent, perhaps you entered the wrong email address?

I had the team look up the shipment tracking number, and it states that a notice indicating where to pick up the package (a Canada Post office close to your home) was left on Mar 14. If you need more info, reach out to an agent on Facebook. Thanks.
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Phil Boim

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Hi Kelsey - don't mean to hijack this thread, but can you look up order HFO19461455 for me?
I haven't had a response to my email from tuesday...
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Kelsey, Employee

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Hi Phil, Looks like there is no issue with your order - it's in the queue to ship out, should be today or Monday! Thanks for your patience as we work through the backlog.
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liam kenny

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I just wanted to close this thread by saying that, my problems have been resolved and were in no way koodo's fault, they were very helpful and professional. Thanks everyone for your assistance!