Where is my phone!!??

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  • Question
  • Updated 1 year ago
  • (Edited)
I'm a potential new customer, I ordered a new Pixel 128gb online on December 30th.

It's now 20 days later, I have no delivery email, no new phone and I haven't spoken to anybody at Koodo. I've left multiple VM's with the Koodo Webstore people, and they haven't called me back. I've emailed, no response.

Do you people honestly consider yourselves a legitimate company with this sort of customer service? I have a tonne of questions and no one is taking anytime to talk to me.

This is certainly not how one runs a business, and I'm seriously considering cancelling my business with you.
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Baz

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Posted 1 year ago

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Bernard, Official Rep

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That's very odd Baz. Did you get a confirmation number when you ordered the phone? If yes, what is it?  I tried to pull up your tentative account based on the email you used here, but couldn't find anything. 
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Baz

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HFO17062421
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Bernard, Official Rep

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I just realized you ordered a Pixel. The new Google phone has been extremely popular and Google Canada has been struggling to provide steady supply. When you ordered the phone we tried to manage shipping expectations by stating that it would take 3-4 weeks. See below: 


We can see you order and it is indeed waiting for us to get more units. Google tells us we should be getting some Jan 20th. If that is true we would still be within the time frame we suggested. Hope this helps. 
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Baz

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Email updates letting customers know what is going on with their orders, is what would help.
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David, Mobile Master

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I had an order with Cabela's for a backorder item. Other than the initial purchase confirmation, I received no information until it shipped. Seems to be pretty standard action in the industry.
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Jru Gordon

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"Do you people honestly consider yourselves a legitimate company with this sort of customer service?"

Koodo has been in business for 10 years, that combined with the numerous JD Power & Associates customer service awards show that they are indeed a legitimate company.

Hope that helps!

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Baz

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The question was rhetorical, so, no, you did not help.