Where is my bill in August?

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  • Updated 9 months ago
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Viktoriia Hayday

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Posted 9 months ago

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Goran, Mobile Master

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So there's nothing in self-serve ? Should you normally have a bill generated by this part of the month?
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Paul Deschamps, Mobile Master

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It's a known issue and Koodo is supposedly working on it and hopefully bills will be sent out later today if possible.
(Edited)
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Bernard, Official Rep

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A few customers had their invoice delayed Viktoriia but should be out in the next day or so. I think you might have been in that group.
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Viktoriia Hayday

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Before that, I saw my bill 12-13 each month. Today is 17 but I have no bill for August, I have only for July
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Robert, Mobile Master

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Like it was stated above there's a problem and Koodo's working on it. You should receive your bill in the following days.
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Viktoriia Hayday

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hopefully I'll see my bill soon) thank you
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Viktoriia Hayday

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Sorry, but I have question again. I have Total due 52.96 But the period is indicated Jun 10 - Jul 9, 2017. The period is correct?
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Mayumi, Mobile Master

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I answer this on the other post. But, let's stick with your own post here.
Then your EBill is not updated yet. You need to wait another day or two. Then it should be updated.
(Edited)
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Viktoriia Hayday

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thanks for the answer. I updated my bill and now everything is fine. thank you again)