Where do I go to get my email reset

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  • Updated 4 months ago
I'm a new user of Koodo mobile monthly plan and need my email reset to varify that I am the owner of it. I accidentally deleted my first email from Koodo . So until it gets reset I can't log into my account.
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Ruby Matilda Martin

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Posted 4 months ago

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Dinh, Mobile Master

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Hi Ruby,
When you deleted one email, it wasn't deleted away immediately. Normally there was a grace period of 30 days in the "deleted" folder. Have you checked it if the Koodo email was there.

Was it the activation email from Koodo? or it is just a password reset one. If it was the activation email, you might have to contact Koodo directly to have it resent.
(Edited)
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Ruby Matilda Martin

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It was an activation email from Koodo. What number do i call them directly? I want to talk to a person not a machine.
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Dinh, Mobile Master

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Dial 611 from your handset. They start work at 9am your local time normally, you can check their hours in the below "contact us" section.
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Ruby Matilda Martin

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K , thank you!
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Ruby Matilda Martin

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Oh yeah before i go will it cost me and how much to get them?
(Edited)
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Dinh, Mobile Master

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Calling 611 from your Koodo handset is free.
They won't charge you for the email re-sending as you couldn't do it yourself in the selfserve.