Where did my add-on minutes go??

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  • Updated 3 years ago
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I acidentally used up my base 50 minutes today (phone was in my pocket). I have an add-on of 50 minutes, but my usage shows that I have used up all 50 of my minutes with none of my add-on available. How do I get this corrected?
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bob jones

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Posted 3 years ago

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Nabil, Employee

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Hi Bob,

We don’t have access to your Koodo account from the Community. You can dial *611 from you Koodo phone and a rep will help you out :-).

Thanks

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