Where did my $20 savings go? I saved nothing!

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  • Updated 3 months ago
Where did my $20 savings go? When I signed up, I was told that I would receive $20 off for activation, making my first bill $35 instead of $55. I use prepaid, so when I activated my voucher I assumed that the $20 savings would be in my balance. But I didn’t save anything. there is no balance.
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Sammie Addisyn Tait

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Posted 3 months ago

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Dinh, Mobile Master

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hi Sammie,
What was the $20 saving for? was it a store credit or some promotion?
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When you are logged in to your prepaid self serve click on view transaction history. You will see exactly what happened in there. If you don't see your $20 activation bonus under credits then you are going to have to call them and ask about it.
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Dennis, Mobile Master

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Is this a new activation?  The prepaid credit is only for new activations and not for switching sims