Where can I find the 9 digit account number

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  • Updated 3 years ago
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To bank with ATB I need a nine digit account number. The number on my koodo bill is 8 digits and does not work. Do you know where I can find the 9 digit number?
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Owen Bunce

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Posted 3 years ago

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RudyW

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Put a 0 in front. I think that would help.
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Owen Bunce

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Tried that, doesn't work.
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RudyW

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Yeah, that's not your account number. It's on the first page of your bill.
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Owen Bunce

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Any other ideas of where this number is?
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RudyW

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What do you mean? Other than on your bill? It's on the papers as well that you signed when you started with koodo.
I was told (literally a minute ago by Atb) that I have yo call Koodo and request the Nine digit number so that I can use my atb account.
Think I can find a number to call though? NO!
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Nabil, Employee

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Hey Owen,

Could you please send us an email from this link: http://koo.do/11eMLdy (choose Social Media). Don't forget to pass security from your Self Serve account. We will give you the 9-digit account number of your actual account number. We've got a magical BAN convertor :-).

Thanks

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Nabil, Employee

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If the previous link doesn't work , please try those steps :-) :

1) Go on the Koodo Mobile website (Home page)
2) Click on "Contact us" (bottom of the page)
3) Then "Email us"
4) And finally "Send an email" (bottom of the page)

Do not forget to log into your Self Serve :-).
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Owen Bunce

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That leads me to the link you sent me, which works fine, but after going through the options of, monthly costomer, socail media, koodo community, and login into self serve I get to the link I posted which is a page that cannot be found. Emailing you doesn't work with these options. Should I be trying something other options or is there another way to email koodo.
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Nabil, Employee

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Hey Owen! Please give us a call by dialing *611 from your Koodo phone. A rep will be able to access the "BAN convertor" for you :-). Thanks and sorry for the trouble :-).
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Owen Bunce

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I have seen that koodo charges a ridiculous amount for some services by phone. Will they charge me for this?
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Mayumi, Mobile Master

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They don't charge you for this. Because you can't access/obtain 9-digit account number through self serve.

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