Where are instructions for setting up international texting?

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  • Updated 1 year ago
I have paid for international texting, it did not work.   Do I get a refund?   This is the second time this has happened during international travel, it is very frustrating.  
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Shirley Anne

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Posted 1 year ago

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Goran, Mobile Master

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You should add international voice roaming and you'll likely need to restart your phone or pop out your Sim card and back in again and restart a few more times if it won't work. Also did you confirm that you had the proper + "country code" when you were texting and connected to a local network?
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Shirley Anne

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Yes, I was texting to Canada.   Where are the instructions for international texting set-up located?   This is the second time I have paid for service I was NOT able to use.  It is a sad state of affairs.
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Goran, Mobile Master

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http://help.koodomobile.com/coverage-...

It really is just the add-on I mentioned via self-serve add-ons to enable it.
But did you have the plus in front of the 1 + number? We're you showing up as connected roaming on your phone? Is roaming enabled in your phone settings?
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Shirley Anne

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It was on while I was traveling.
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Shirley Anne

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Will you ever have instructions for international texting posted on your website?
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Goran, Mobile Master

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I provided the url for what you need, which says enabling the international voice roaming add-on and then you can use talk and text. International data roaming allows data as well. Did you ever receive texts or calls?
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Lorraine Friesen

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Trying to add international voice roaming but now it says no financial data found
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Josie, Employee

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Hey Lorraine, we added it for you. Can you try putting your phone on airplane mode for a few seconds to refresh settings.  Please get back to us if this it's not working for you.  Thanks in advance! I also see on your account that you recently purchased the US data, minutes/text add-on for $75 and want to confirm that you do indeed need for travelling to the US or perhaps this was purchased in error? Let us know! 
(Edited)