Whenever I get an incoming call the caller is displayed as Unknown with no number.

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  • Updated 2 years ago
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 It also appears this way in my call history. I would like to able to at least see the number of the users who call me in case I miss a call and need to call back this is very important!!!
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Nicole Arnold

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  • frustrated

Posted 2 years ago

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Chad Burr, Mobile Master

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Is this with every incoming call or just some? What device do you have?
(Edited)
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Nicole Arnold

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every incoming call, regardless of whether they're in my contacts or not
I also have a motorola moto G
(Edited)
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Nicole Arnold

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I'm going to go to a koodo booth this weekend and see if caller ID is an add-on that i just don't have
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Chad Burr, Mobile Master

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I can save you a trip. Caller id isn't an available add on .

Calling tech support is free.

Thanks Goran.
(Edited)
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Goran, Mobile Master

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I agree with Chad: call tech support.
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Nicole Arnold

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I did call but because I don't know my pin I can't really be helped untill I find it
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Chad Burr, Mobile Master

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there are other ways for them to identify you. I'd call back and ask them to verify other info, address, credit card, last bill, sin.
(Edited)

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