when mms messages are received with a data block, direct customers to a site that actually EXISTS

  • 18
  • Idea
  • Updated 4 years ago
  • Implemented
Currently if a customer receives an mms message but has a data block on their line they receive a message saying: "For info on MMS go to koodomobile.com/bb - Pour en savoir plus sur la messagerie multimedia, allez a koodomobile.com/bbaide."
This site no longer exists, if it ever did.
Since this message only ever appears if someone with a data block receives a picture message, perhaps customers could be directed to a site that tells them:
A) that they have been sent a picture message
B) that they received this message instead because they have data blocked
C) why having data blocked prevents picture messaging from working
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Timo Tuokkola, Mobile Master

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Posted 5 years ago

  • 18
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Jorden, Mobile Master

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Sounds like a fantastic idea!
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Paul Deschamps, Mobile Master

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You can't not be fore this as it just makes sense plain and simple.
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Sumaya K.

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Hey Timo,

Thanks for bringing this to our attention. We're looking into this right now.
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Rocky Balboa

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Awesome idea Timo! You're sure on the ball today I'm gonna buy you a coffee and give you a free boxing match vs the Itallian Stallion!
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Sumaya K.

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Hey guys, it's now directed to the correct URL. Thanks for your patience.
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Timo Tuokkola, Mobile Master

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Does that mean I get my CEO badge now?
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Jorden, Mobile Master

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Fantastic news Sumaya!

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