when i signed up with koodoo i bought te 60 double plan which was supposed to be 2gb data but my plan says 1gb. what is it?

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Photo of Carole or Dan Hughes

Posted 5 years ago

  • 1
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,404 Points 100k badge 2x thumb
When did you get your plan? The 2GB offer was for a limited time. It was technically a rate plan change. You would have needed to switch to the "double" version of the $60 plan for it to be in effect.
Photo of Mayumi

Mayumi, Mobile Master

  • 115,056 Points 100k badge 2x thumb
If you log into self service and go to usage. It will show you Air time, Message and Data usage.Each one tells you what your limit is.
I hope it's helps.
Photo of Curtules

Curtules

  • 19,666 Points 10k badge 2x thumb
For some weird reason the promotional 2GB data plan doesn't list the data as 2GB, instead it lists 1GB twice.

Is that what you see?
Photo of Mayumi

Mayumi, Mobile Master

  • 115,026 Points 100k badge 2x thumb
I just checked my account and it said 200mb.
I had my plan when koodo had a double min and data.
75min→150min
100mb→200mb
Photo of John Lee

John Lee

  • 36,724 Points 20k badge 2x thumb
The change should be instant but I guess you can try again in a few days. If it shows 1GB, then you might want to try calling Customer Service to ensure that your plan is the promotional one. You should be able to check however by seeing if your plan is named "Double Minutes/Double Data" or something like that.
Photo of bonita

bonita

  • 522 Points 500 badge 2x thumb
It shows up as 1GB twice on my double 60 plan too
Photo of Reggie Baker

Reggie Baker

  • 92 Points 75 badge 2x thumb
signed up to $60/month plan. My bill is $89+ - WTF??
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,808 Points 50k badge 2x thumb
Is this your first bill?
If so, there would be what's called proration on that first bill to cover the X amount of days until the cycle ended then the month in advance.
I totally understand if you are unable to see the details of the bill online as there is an issue downloading the bills.

This conversation is no longer open for comments or replies.