When I put my password in my phone nothing happens except that I have a phone dial pad on my screen can anyone help

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  • Updated 4 years ago
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Cyndi Brisson

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Posted 4 years ago

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Paul Deschamps, Mobile Master

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What phone do you have ?
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Cyndi Brisson

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Moto g
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Cyndi Brisson

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I am new to this and I was playing around with the phone today and decided to put a password on it to see how it works but I haven't been able to use my phone since :(
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Cyndi Brisson

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It also says emergency call in tiny letters at the bottom of the screen
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Jonathan I, Mobile Master

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It sounds like you put in SIM lock by accident and then triggered inputting the PUK code instead of a regular password... do you see that message anywhere? Otherwise I'm out of ideas. It's challenging to troubleshoot this without seeing your screen. If you could take a picture of it or any error messages you get, that would help me out.
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Cyndi Brisson

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I
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Jonathan I, Mobile Master

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Oh, that's still okay, your service looks active.

So when you try to put in the PIN and hit enter on the bottom right, nothing happens?
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Cyndi Brisson

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Omg thank you so much I just did that and it unlocked I'm sure I tried that many times but for some reason it worked this time...thank you so much for your time and help!!
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Jonathan I, Mobile Master

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Lol that's okay! Glad you got back into your phone. I think you weren't hitting the enter key.
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Edward Walker

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I got a Samsung mega and I want to use a Jodi Sim card but asking me a code ..where and how do get and unlock .??
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Edward Walker

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sorry Not Jodi but trying to use a koodo SIM card ..
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Mayumi, Mobile Master

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Is your Samsung Mega from Koodo? Is it asking you an unlock code?

If it's asking you a PUK code, you have to call Koodo.
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Edward Walker

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Phone is from bell and Sim card is from koodo ..is asking for Sim network pin code
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Zaphod Beeblebrox

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You need to get your phone unlocked before you use it on another provider. The code it's asking for is provided to you when you request to get the phone unlocked. Koodo will not unlock this phone for you. Once you aquire that code, your phone will work with Koodo.
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Edward Walker

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Where do I get the code to unlock ...??
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Zaphod Beeblebrox

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You need to talk to Bell to see if they can still unlock it. They have the code. There might be a fee involved. If they cannot do it, you can check out 3rd party sites such as http://www.gsmliberty.net/shop/ or http://cellunlocker.net/
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Cyndi Brisson

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How do I delete all of this now?
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Mayumi, Mobile Master

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You can't. But Koodo will delete this if they decided it's necessary.
If you don't want receive notifications, you can click "following" pin (under your question) to unfollow .

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