When does my new plan take effect?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
If I change my plan in the middle of a billing period, does it take effect immediately or does it start at the beginning of the next billing period?
I ask this mostly because my self serve account says I still have the 200mb data limit, and my new plan is supposed to have 500mb
Photo of LizTheBiz

LizTheBiz

  • 92 Points 75 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,344 Points 100k badge 2x thumb
If you changed it in Self Serve, it's effective immediately, which causes proration, and is explained on the confirmation page. If you did it over the phone, they should ask if you wanted it immediately or effective as of your next billing cycle to avoid proration on your next bill.

Sometimes Self Serve will still show your old plan details for a while. There's a delay. Either wait a few hours and log in again or try clearing your cache/cookies and log in again.
Photo of LizTheBiz

LizTheBiz

  • 92 Points 75 badge 2x thumb
Thanks. I changed it in store two weeks ago. So should I assume I'm on my old plan until this billing cycle is over?
Photo of Dennis

Dennis, Mobile Master

  • 187,022 Points 100k badge 2x thumb
If you changed it in store it would be immediately
Photo of LizTheBiz

LizTheBiz

  • 92 Points 75 badge 2x thumb
Thanks

This conversation is no longer open for comments or replies.