When will prepaid self serve web page be back?

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  • Question
  • Updated 3 years ago
  • Answered
Attempting to access the prepaid self serve web page results in a "We’re updating our systems" page, and no access to my account. This page states "We’ll be up and running again soon". "soon" is unreasonably vague. It has been 2 days so far. Is "soon" another day, another month, another year? Koodo owes its customers better than this. Please quantify "soon".
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Brian Pardoe

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Posted 3 years ago

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Mathieu, Mobile Master

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Hi Brian,

Prepaid self serve is working fine for me! If you are still experiencing issues, try deleting your browser's cache and cookies and then restarting the browser. Also, try using a different web browser to see if that works. The Koodo website is optimized for Chrome, Safari, Firefox and Internet Explorer. 

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