When will my phone ship? Why won't anyone get back to me at the Koodo webstore??

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  • Updated 10 months ago
I ordered a phone last week with a plan and I received the initial email saying my order was received and being verified but I haven't received anything since. My credit card has already been charged and i would like to know when i should be getting my phone, the one i have now is slowly dying. I have emailed the WEBSTORE twice now with no response. Can someone help me please? I am switching providers from Rogers to Koodo and am now wondering if that was a mistake :( My order # is ---Order No. HFO18710119 | Order Date: September 27, 2017
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Kym

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  • frustrated

Posted 10 months ago

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Cory

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Hi. The Webstore is quite backed up at the moment. I see you posted your order number here. One of the Koodo employees that haunts the forums should be able to look it up and give you more information tomorrow. Alternatively, you can fire them a message on Facebook or Twitter.

I do agree they should have someone there to answer emails more efficiently.
(Edited)
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Kym

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thank you :) 
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Cory

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No problem!
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Ranjan, Official Rep

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Hi Kym - confirming that your order was indeed received on Sept. 27, and was just approved to be processed for shipping yesterday. You can expect it to be processed and shipped out in the next 1-3 business days, at which time you'll receive a confirmation email, along with tracking details.

We typically send a confirmation once the order is received, and a follow-up once it's ready to ship, which is why you wouldn't have heard anything yet, as it hasn't been processed. It's also currently taking a bit longer than the usual processing time, due to an influx of orders from our recent promotions. Thanks for your patience!
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Kym

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Thank you very much for your reply!