When will Koodo launch wifi calling for iPhone ?

  • 1
  • Question
  • Updated 9 months ago
  • Answered
The iPhone have wifi calling feature on Fido or virgin mobile, but not on Koodo mobile. This is a really nice feature for those people who have poor service but good wifi conditions.
I am just wondering why Koodo refuse to launch this feature.
Photo of Jianjie Du

Jianjie Du

  • 242 Points 100 badge 2x thumb
  • disappointed

Posted 2 years ago

  • 1
Photo of Bernard

Bernard, Official Rep

  • 80,832 Points 50k badge 2x thumb
It's not really a matter of "refusing to launch this feature" Jianje. Based on what we learnt from some of our customers (iphone or android) most of them already use third party apps (viber etc.) to leverage their wi-fi connection. We felt it would be redundant to launch something people readily have access to. 
Photo of Papaxiong Boots

Papaxiong Boots

  • 844 Points 500 badge 2x thumb
Thank you Bernard
Photo of Lloyd Willett

Lloyd Willett

  • 3,688 Points 3k badge 2x thumb
I would love to have wifi calling myself because i live in a area where the service is very poor but i like to use my own cellphone number on wifi calling to get calls from my work or family what's the next best thing with the wifi calling to use with my own cellphone number
Photo of Gezim Cela

Gezim Cela

  • 84 Points 75 badge 2x thumb
Do need this Servisi ce to guys. I am planing to move at Kodo from TELUS.
Photo of Dinh

Dinh, Mobile Master

  • 41,732 Points 20k badge 2x thumb
Telus and Koodo are from the same company. What is the benefit of the threat? if they know you are just moving within the company.
Photo of Allan

Allan, Mobile Master

  • 62,392 Points 50k badge 2x thumb
Gezim, are you have a problem with Koodo? We might be to help.
Photo of Jason Oliver

Jason Oliver

  • 330 Points 250 badge 2x thumb
Hi Brenard,

Thanks for the reply. I have tried many apps when I am out of the service area but all of them do cost money to use all features including viber. If we, as Koodo customers had access to wifi calling it wouldn't cost us any additional fee and avoid us having to use other apps for service of another number. Even to use call forwarding feature from Koodo to this app number is a fee of 3.00 per month form Koodo. In all honesty, how come a simple app company can provide such a service but its daunting task for Koodo? There are many people who would avail of this service. We all don't live in cities and towns where towers are everywhere but were customers too.
Photo of Lloyd Willett

Lloyd Willett

  • 3,688 Points 3k badge 2x thumb
And it would save bell telus a lot of money instead of putting up more towers they could use the wifi calling and what about this 700 mhz spectrum they all bought to make the single go further from the towers and travel further can't seem to get any information on the 700 mhz band
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
My recommendation for people for now is to use Fongo for VoIP, as you can call regular Canadian numbers from it for free.
Photo of Papaxiong Boots

Papaxiong Boots

  • 844 Points 500 badge 2x thumb
Another choice is Google Hangouts for iOS and Google Hangouts Dialer for Android. They can be used to make free calls to landline, cell phone and 800 numbers throughout USA and Canada. Android users should download both.
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
The advantage of Fongo is that you get a Canadian number that can accept incoming calls.
Photo of Jason Oliver

Jason Oliver

  • 330 Points 250 badge 2x thumb
Fongo is good if you live in one of the province that have that area codes they offer. Even then you have another number. Wifi calling uses your own number and you also receive sms and calls from your orginal number. You can receive calls and sms with fongo but You have to pay addition fees and having to use a second number which is not the same at all. . Plus you won't receive your sms for your mobile number. I don't think there is another service app that will do this other than Koodo providi g the wifi calling feature.
Photo of Goran

Goran, Mobile Master

  • 96,150 Points 50k badge 2x thumb
Fongo remains my favourite. It does suck that you have to pay for sms, but everyone monetizes their apps somehow. If you need sms more than voice, use one that's free sms. If voice use Fongo. If you need both then until Koodo implements it I suggest getting people to use BBM, Whatsapp, or others for messaging. It sucks and isn't what you're ideally looking for, but for now it's your best bet.
Photo of Goran

Goran, Mobile Master

  • 97,236 Points 50k badge 2x thumb
I would like to add for Bernard to perhaps pass upward that Koodo is drawing the wrong conclusion that people who have poor reception don't need and/or want wi-fi calling, thus the lack of demand justifies not doing it yet. I would suggest rather that because of a lack of wi-fi calling, people have to go to third party options, or also do so to be in touch with people outside of Canada. Perhaps sending out a short survey to a few thousand people nationwide or even a Koodo customers if done like customer satisfaction post 611 calls via SMS would give a better idea than attempting to analyze the usage of Rogers One of what Koodo customers need.
Photo of Penny

Penny

  • 686 Points 500 badge 2x thumb
I’ve been doing a bit of forum reading on what I’m calling “Koodo’s disinterest in customer loyalty”. I’m not talking about plans or perks for people that like myself who have used Koodo for 6+ years (not that I would turn those down either) but more about ensuring what they do have is actually functioning.....my personal beef there is the ongoing loss of “change phone” via self serve which seems now to be down for an unknown extended period of time....and yes I know you can do this via phone and they will waive the fee but that just doesn’t always work for various reasons. ....which means we are paying the same $$ for less. In addition Koodo needs to expand on what they offered when we signed up not take things away....as technology improves so should our service (or at least give us the option as an add on and that doesn’t mean data speeds etc but things like wifi calling. Like someone else said we don’t all live in cities and knowing that some other company is offering something that could improve my coverage issues but Koodo “THINKS” we don’t want it doesn’t make me feel any more valued as a long term customer than a poke in the eye by the proverbial stick. Right now I’m searching for another phone plan that has a cheap voice call only plan as a means around my in ability to change from one sim to another without going to the neighbors 2 miles down the Rd and using their land line to do it. If this other cell company is offering what Koodo does not and especially if they have a different means (such as above) to deal with the chronic poor service I have now, than I may just find the competion has more to offer and down the road end my long term relationship with Koodo......since they appear to be pretty much totally disinterested in me and others who also probably thought we were staying for good.
Photo of Jason Oliver

Jason Oliver

  • 330 Points 250 badge 2x thumb
Agree! I too am a long term customer of Koodo 6+ years and I see the servie going backwards i stead of ahead. I thought I was the only one who seen that happening. I am already searching for a carrier that has wifi calling as it will creating help me and my families cell phones. It seems to me that they have optained a good client base so now who cares. Well I sure care. I care and what $$$ I pay and the seecice i get. Right now i can get the same package I have with Koodo at Bell for approx 4.25 more per month per line and get the wifi calling on all our phones. Its a decision we are strongly thinking about.

Another issues that I have raised several times but nobody cares is better roaming plans into places like Cuba, Mexico, and Dominican. That's been two years in the making and nothing new yet.
Photo of Jason Oliver

Jason Oliver

  • 330 Points 250 badge 2x thumb
Goran,

I agree, wifi calling is fairly new to Canada and for Koodo to draw that conclusion would be wrong as many people are not really aware of the feature. I think a survey and the education on wifi calling would be a surprise to what Koodo actually believes. I'm not sure if Telus has wifi calling yet but I beleive koodo will once the parent company Telus has it operating. There are not many people who would not want this feature.
Photo of Goran

Goran, Mobile Master

  • 96,150 Points 50k badge 2x thumb
Indeed, Jason, I believe that it will be more up to Telus going ahead with it and Koodo jumping on board that will see it happening. Who knows, Koodo could very well do it themselves. I'm not aware of how independently Koodo operates from Telus.
Photo of Lloyd Willett

Lloyd Willett

  • 3,658 Points 3k badge 2x thumb
I agree we need to get wifi calling i live in a area where the cellphone service is very poor wifi calling would help me out because the towers are to far away to get good single but i think telus would have to be the company to have this service then koodo would have this service
Photo of Jianjie Du

Jianjie Du

  • 242 Points 100 badge 2x thumb
My work place doesn't have signal, only have wifi, if I want to send a text message, I need to go out of the building.....
Photo of Papaxiong Boots

Papaxiong Boots

  • 844 Points 500 badge 2x thumb
It is unlikely they will launch the service. You may try to complain about the poor coverage. If there is still no improvement, you might consider a switch to another carrier.
Photo of Jason Oliver

Jason Oliver

  • 330 Points 250 badge 2x thumb
Its sad that you pay just as much for your service such as Bell and you receive less features. You shouldn't have to go outside if there is a feature to help better your service however Koodo don't think so.

I agree that Koodo will not launch the feature of wifi calling anytime soon. Customers like myself should seek use of another provider if it will help improve service as it will me. I have went to bell already and the difference in cost is really not that much plus you can always move back to koodo if they bring in the feature.