I ordered a new phone online Sept 29th, was told it would arrive in 3-7 days. It's been 12 days now and haven't heard anything. I have already tried emailing with my order number. Do I need to call too?
Have you checked tour email to see if you've received a confirmation or shipping email? Make sure to check your spam folder in your email as well as it may get sent there depending how you have your email filters Set.