When will I receive my new phone?

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  • Updated 2 years ago
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I ordered a new phone online Sept 29th, was told it would arrive in 3-7 days. It's been 12 days now and haven't heard anything. I have already tried emailing with my order number. Do I need to call too?
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Chandra Aldridge

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Posted 2 years ago

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Paul Deschamps, Mobile Master

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Have you checked tour email to see if you've received a confirmation or shipping email? Make sure to check your spam folder in your email as well as it may get sent there depending how you have your email filters Set.

What phone is it that you ordered?
(Edited)
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Bernard, Official Rep

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Chandra can you pls let us know your order number? We'll take a look. Thanks!
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Chandra Aldridge

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HFO15294579
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Melissa, Employee

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Hey Chandra! Your phone was shipped on October 5th. Canada post left a notice card at your door on October 7th with details as to where your phone can be found and I see that the package was picked up yesterday (11th) and there is an online signature. Can you ask someone at home if they may have picked it up? 
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Chandra Aldridge

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I have been home every day the last 2 weeks, no one has come to my door. No phone was delivered or picked up. Who can I call to speak to about this? I am, now, VERY upset.
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Chandra Aldridge

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The only other person who lives here is gone working. So it was NOT delivered to me
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Melissa, Employee

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Can you send us a private message via Facebook/Twitter so that we can provide you with your tracking number? We won't be able to give such information through our Community.  Thanks!