When will be the bill available?

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  • Question
  • Updated 2 years ago
  • Answered
I got the monthly plan on Sept 24, and my billing cycle is on the 30th, may I know when will be the bill ready?  Thanks.
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Winnie

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Posted 2 years ago

  • 1
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Goran, Mobile Master

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It can take 3-5 days after your billing cycle.
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Winnie

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Today is Oct 11 already, it is more than 3 to 5 days already, the bill still not up with the website.
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Goran, Mobile Master

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This will explain your first bill:

http://help.koodomobile.com/my-bill/c...

Sometimes the first bill that includes your first full month take longer. Are you registered on self-serve?
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Winnie

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thanks, I did, I will continue to check it this week.
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Melissa, Employee

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Hey Winnie! If your billing cycle is the 30th it means that your bill is already ready.  Did you create a new self-serve account once you activated this account? Let us know! 
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Winnie

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good morning Melissa, no one replying my facebook message since yesterday
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Melissa, Employee

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Hey Winnie! I replied to your last message at 1:56pm yesterday. Thanks! 
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Winnie

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It is very strange, I still do not see it with Facebook message

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Winnie

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may be it is the connection issue with my office internet, will it be possible for me to call you?

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Ranjan, Official Rep

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Hi Winnie - we just resent you the message from yesterday. Let us know if you still don't see it.