When upgrading my phone can I get a promo plan?

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  • Updated 2 years ago
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Can I change to promo plan when upgrading my phone?
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Breeana Peterson

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Posted 2 years ago

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Mayumi, Mobile Master

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Sure you can. 
If you have some tab left, you have to pay it off to start a new tab.
And you can switch to one of promo plans.
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Breeana Peterson

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How do I switch? I paid off tab and when I go to self serve and switch plan it doesn't have the promo plans listed.
(Edited)
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Mayumi, Mobile Master

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It's not highlighted.
All promo plans not listed? You only see $25,$30, $40 then $90 up?
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Breeana Peterson

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Ya those are the only ones I can see. When not logged in I can see promo plans but I can't switch to one.
(Edited)
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Mayumi, Mobile Master

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I've seen a few ppl have this problem. 
Try clearing browsing history and cache, then log into self serve again.
If it doesn't work, it can be system issue...  :(
Then you might need to call Koodo during business hour.
*611 from your Koodo phone, option 5 > then press 0
Tell them you tried through self serve, but it didn't work( missing promo plans)

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