When ordering a new plan online, at what step does Koodo ask for my old phone number to transfer?

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  • Updated 2 years ago
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I'm ordering a new plan though the online tool, and I specified that I want to transfer an existing number that I have with Rogers. I'm at the "Place Order" step and it hasn't asked me for the phone # to transfer. The only phone number I entered was my other phone number that I put in for the billing information. That's not the number I want to transfer over though. 
I just don't want to hit "Place Order" and have Koodo attempt to transfer my billing phone number.
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J Trottier

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Posted 2 years ago

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Ahmad

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You won't have to worry about that part until the phone comes in and you have to call-in to complete the activation. They dont want to port your number now and you have no service on your current phone while your new phone is being shipped
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J Trottier

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Thanks Ahmad!
That makes a ton of sense, and you've saved me the headache of worrying.
Cheers!
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Bernard, Official Rep

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Just to be clear, are you buying a phone as well from us (Koodo) or you are planning to use your current phone?
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J Trottier

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Buying a phone as well.

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