when i top up each month my booster add on it addded automaticly. except this month. what do i do.?

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  • Updated 11 months ago
how do i fix my booster addon?
it wasnt topped up when i topped up my phone this month.
Photo of Caitland Sophie Clark

Posted 11 months ago

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Sophia, Mobile Master

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Can you still use your phone, Caitland? Sometimes it takes a day for self service to reflect the update, but if you can still use it to send/receive text messages, you're good :)
icant call or use data. says i have no booster
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Sophia, Mobile Master

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Ok, yes for calls or data you do need a booster... but I'm trying to establish if your account is still active. If you can send/receive text messages, it's active.
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David, Mobile Master

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By chance did you top up a day late?
Or might you have completed your top-up in the early hours of the morning? There often seem to be delays if doing a top-up outside business hours, even though the process should be fully automated.