When I’m roaming and I put my phone on remote, I’m told I have no networks. I have AT&T. How do I connect?

  • 1
  • Question
  • Updated 4 weeks ago
Samsung 5 cell phone. I have a roaming plan. I am in Florida, but originally from Ontario. I go back to Ontario tomorrow. Need to use the remote.
Photo of Anne Hofer

Anne Hofer

  • 272 Points 250 badge 2x thumb

Posted 4 weeks ago

  • 1
Photo of Mats

Mats

  • 21,334 Points 20k badge 2x thumb
What does putting the phone on remote mean?
Photo of Anne Hofer

Anne Hofer

  • 272 Points 250 badge 2x thumb
I go to settings, turn the wifi off and turn the mobile data on.
Photo of Dinh

Dinh, Mobile Master

  • 41,522 Points 20k badge 2x thumb
Hi Anne,

The remote is a function of the phone and is likely not related to roaming. The remote function is using infrared port to control TV https://www.tomsguide.com/us/samsung-galaxy-s5-guide,review-2821-10.html

Right now you saw your phone was connected to AT&T? if so, you were roaming in US. if you didn't want to use it, you should put your phone to airplane mode.
(Edited)
Photo of srlawren

srlawren

  • 4,132 Points 4k badge 2x thumb
@Anne if I've understood your question correctly, you *want* to use the AT&T network for roaming, but your phone tells you there's no network available.  Question:  did you happen to go into your network settings and turn off automatic network selection and manually select the Koodo network?  If so, that is what is preventing you from connecting to AT&T.  You can reverse this by changing back to automatic network selection.
Photo of Anne Hofer

Anne Hofer

  • 272 Points 250 badge 2x thumb
I'm back in Canada for a couple of weeks, so I'm connected to Koodo again. I'm going to keep this reply and test it when I get back to the States. Thanks.  Anne
Photo of Dennis

Dennis, Mobile Master

  • 193,848 Points 100k badge 2x thumb
I still dunno what you mean by "put your phone on remote". If what @srlawren's fix does not work, please elaborate on what you mean by "put your phone in remote"
Photo of Anne Hofer

Anne Hofer

  • 272 Points 250 badge 2x thumb
I think it will work. Usually, my phone uses WiFi. But when it's out of range of the server/network, I close WiFi and switch on my mobile data. That's in Canada. When I got to the States, I tried doing that when I was at a shopping mall and the phone said I had no networks. That was when I was supposed to be on a roaming plan. So, I was being charged for the phone and the roaming plan but I couldn't use the phone. Koodo brought me through a process which linked me up with AT&T and we were good for awhile. But I went back to WiFi until the next time I was in a remote area and without a network and of course, I couldn't remember the procedure.
Photo of Dennis

Dennis, Mobile Master

  • 193,848 Points 100k badge 2x thumb
If you are in a remote area (rural, back country, not in a major city) it could be the fact there is no network signal there to begin with.  Kinda like when you are deep in the Rockies in BC
Photo of Anne Hofer

Anne Hofer

  • 272 Points 250 badge 2x thumb
Ok, never thought of that. Thanks.