When I go onto the self serve I noticed that not all texts I have sent or received in a day appear. Does anyone know why this would be?

  • 1
  • Question
  • Updated 1 year ago
Not all texts sent and received appear on self serve??
Photo of Cynthia Malette

Cynthia Malette

  • 92 Points 75 badge 2x thumb

Posted 1 year ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 143,114 Points 100k badge 2x thumb
Are you talking about the history in prepaid? That probably takes a while to show up... as long as they get sent you won't have to worry :)
Photo of Cynthia Malette

Cynthia Malette

  • 92 Points 75 badge 2x thumb
Not a pre-paid.  They showed up till a month ago and now I noticed that a month ago two phone numbers in particular do not show on my bill....its weird.
Photo of Dennis

Dennis, Mobile Master

  • 196,856 Points 100k badge 2x thumb
Sometimes there could be a delay.  Luckily, all Koodo plans have unlimited texting
Photo of Cynthia Malette

Cynthia Malette

  • 92 Points 75 badge 2x thumb
It can't be a delay because it has happened for a month now.
Photo of Dennis

Dennis, Mobile Master

  • 196,856 Points 100k badge 2x thumb
If this is important to you, you can contact Koodo via phone or social media and have them investigate
Photo of Robert

Robert, Mobile Master

  • 107,634 Points 100k badge 2x thumb
It can ben that you're sending them as iMessage. And iMessage do not count towards SMS