When I check my voicemails as they come through they're all silent

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  • Updated 1 year ago
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For the past few weeks every time someone calls me and leaves me a voicemail there's no sound, the only exception is my husband who also has a Koodo phone.
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Courtney

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Posted 1 year ago

  • 1
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Robert, Mobile Master

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Hello Courtney.

Are you sure the person who call you leave you a message? Maybe they forget to leave you a message so that's why you don't hear nothing.
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Courtney

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So far 3 of my coworkers and my manager from work have called, my internet provider and my bank. I've confirmed they left a voicemail. The voicemails are all a few moments long and we've left voicemails from the same phone for other employees and have had no issue.
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Melissa, Employee

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Hey Courtney! How long has this been happening for? Has it been since you started using the service? Can you try calling yourself from another non-Koodo phone and leave a voicemail? Then listen to it.  Keep us posted!