When I ask to 'view my bill' I don't want to see the koodo caricature and a video I would like to VIEW MY BILL>

  • 2
  • Question
  • Updated 1 year ago
  • Answered
I am wondering why my bill is so much higher this month.  When I go online to find out it is nearly impossible to simply view my bill.  
Photo of Deb Yawney

Deb Yawney

  • 80 Points 75 badge 2x thumb
  • frustrated

Posted 1 year ago

  • 2
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
You need to log into self service first, then you can download your detailed PDF bill. Page 3 and further will detail the extra charges.
Photo of Allan

Allan, Mobile Master

  • 62,050 Points 50k badge 2x thumb
Click view my bill and then download your ebill. On page 3 you can see a breakdown of all the charges.
Photo of Dennis

Dennis, Mobile Master

  • 196,006 Points 100k badge 2x thumb
Are you able to login to your self serve account from a computer?  That might be easier
Photo of titaniumtux


  • 12,952 Points 10k badge 2x thumb
Hi Deb. I realize it may be frustrating to see an embedded video when you're trying to slice through a higher than usual bill. You should be able to download the PDF with detailed billing in self serve.
Photo of Bernard

Bernard, Official Rep

  • 80,726 Points 50k badge 2x thumb
There is no embedded video. The bill is as is to see as the ABC or 1,2,3....never know which way this goes.  
Photo of Bernard

Bernard, Official Rep

  • 80,726 Points 50k badge 2x thumb
@ Deb, not sure what caricature you are referring to. Once you log into your account, you will see the amount due, if you click on that it will give more details. You can also download your bill.

The reason it;s as high as it is because of a significant past due amount that still needs to be settled. 

Now, you never set up your online profile to be able to view the bill it seems. Please send us a private message on Facebook and we will help you out.